Wednesday, May 24, 2006
experiment
Dear Vons,
I was excited to try your online shopping and delivery service because I dislike grocery shopping. I am looking forward to trying the service again after you get some of the kinks worked out. I personally experienced the following kinks:
- Delivery was an hour later than the window (window was 5-7, groceries were delivered at 8)
- Dish soap was squished and thus exploded over all the other groceries in the bag creating a sticky mess.
- The vegetarian rice I carefully ordered was replaced with chicken rice (I’ll have to give it away since I am a vegetarian).
- I received cheese that I did not order and did not pay for (it’s okay, I’ll eat it anyway).
I hope this information helps you improve your processes.
Carolyn Hayden
Order #: 25614